Collecting and using your personal information

We may collect, store and use the following:

  • information about your computer and data in relation to your visits to our website. Examples include your IP address, geographical location, browser type and version, how you accessed the website (e.g. through a search engine), length of visit, date of visit, page views and the order of pages you accessed during your visit
  • your sensitive personal data (such as data relating to your physical or mental health) if you volunteer it during our dealings. If you volunteer such information, you will be consenting to our processing of that data for the purposes of those dealings. For example, we may use your sensitive personal data to better manage your needs such as if you tell us you have a visual impairment we may provide documentation to you in large print
  • any other personal information that you choose to send to us.

The personal information we collect from you or you submit to us through our website (such as when you register to receive our newsletters or make an enquiry) will be used for the purposes specified in this policy or on the relevant page of our website.


We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud protection and compliance purposes.

Marketing and opting out

If you have given your permission, we may contact you by post, email or telephone with marketing communications relating to our products and services and business.

We will not (without your consent) supply your personal information to any third party for the purpose of their own or any other third party’s direct marketing.

If you prefer not to receive any direct marketing communications from us, you may opt out of receiving these at any time. Please see the Your rights and Contact ussections below for further information.

Disclosure of your personal data

We may disclose the personal information we collect from you to:

  • any other companies within our group
  • our agents and service providers
  • credit reference agencies – please see the Credit checking section below
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity.

Credit checking

To enable us and other companies in our group to make credit or other financial decisions about you and members of your household and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search).

We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.

Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information or we suspect fraud, we will record this.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can:

  • give consent on their behalf to the processing of their personal data
  • receive on their behalf any data protection notices
  • give consent to the processing of their personal information abroad
  • give consent to the processing of their sensitive personal data (such as their physical or mental health).

Security of your personal information

We will use technical and organisational measures to safeguard your personal information and take reasonable precautions to prevent the loss, misuse or alteration of your personal information. For example:

  • we will store all the personal information that you provide on our secure servers, which are password and firewall protected
  • access to your account is controlled by a password and user name that are unique to you.

We cannot, however, guarantee the security or integrity of all data as the transmission of information over the internet is inherently insecure.

Your rights

You can ask us to provide you with any personal information we hold about you (this is called a Subject Access Request). If you wish to exercise this right, you should:

  • put your request in writing;
  • include proof of your identity and address (for example, by enclosing a copy of your driving licence or passport (certified by a solicitor or a bank) and a recent utility or credit card bill dated within the last three months and showing your current address); and
  • specify the personal information you want access to, including any account or reference numbers where applicable.
  • please note that we may withhold personal information that you request to the extent permitted by law.

You have the right to require us to correct any inaccuracies in the personal information we hold about you free of charge. If you wish to exercise this right, you should:

  • put your request in writing
  • provide us with enough information to identify you (for example, account number, user name, registration details), and
  • specify the information which is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:

  • put your request in writing
  • provide us with enough information to identify you (for example, account number, user name, registration details), and
  • if your objection is not to direct marketing in general, but to direct marketing by a particular channel, such as by email or telephone, please specify the channel you are objecting to.

Contact Us

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • By visiting this link: